Refund policy

Last updated: August 22, 2026

Royal Living Co. creates personalized, made-to-order products using the photo and layout you submit. Because personalized products are produced specifically for each customer, they generally cannot be returned, exchanged, or resold for a change of mind.

Before Production

If you need to cancel or change an order, contact us as soon as possible at info@royalnationservices.com. We will honor a cancellation or change request when the order has not yet been submitted to production. Once production has begun, cancellation or modification may no longer be possible.

Customer Personalization and Approval

Before checkout, you can upload your photo, preview the personalized layout, and save your design. Please review the photo, crop, orientation, and placement carefully before placing your order. After purchase, Royal Living Co. reviews the submitted personalization for print readiness before sending the order to production. This review is a production-quality check and is not a new artistic redesign or a separate proof that requires another customer approval unless we contact you about a specific issue.

When We Will Help With a Replacement or Refund

Please contact us promptly, and no later than 30 calendar days after delivery, if your order arrives with a manufacturing defect, shipping damage, the wrong item or size, a material production error, or a printed result that materially differs from the personalized design saved with your order.

To help us investigate, please include:

  • Your order number
  • A clear description of the problem
  • Clear photos of the product showing the issue
  • Photos of the packaging when shipping damage is involved

Royal Living Co. will review documented claims using the order records, submitted personalization, production information, and applicable law. Depending on the circumstances, an appropriate resolution may include a replacement, full refund, partial refund, or another reasonable remedy.

What Is Generally Not Eligible

  • Change of mind or buyer's remorse after production begins
  • A desire to use a different photo, crop, orientation, or layout after production begins
  • Quality limitations that were present in the customer-submitted image and visible in the saved personalization, such as blur, heavy compression, low resolution, poor lighting, or an extreme crop
  • Minor differences in brightness, color, crop, texture, or appearance between a digital screen and a physical printed canvas that fall within reasonable production variation
  • Damage that occurs after delivery because of misuse, improper storage, improper hanging, or other customer-caused conditions

Returns

Physical returns are generally not required for damaged or defective personalized products unless Royal Living Co. specifically requests one. Because personalized items cannot normally be restocked or resold, we do not accept routine returns or exchanges for buyer's remorse.

Refund Timing

When a refund is approved, it will be issued through the original payment method or the appropriate payment-provider process. The time it takes to appear on your account depends on the payment provider and your financial institution.

Nothing in this policy limits any rights or remedies that cannot legally be waived.